Shipping policy

Last updated: August 29, 2026

This Shipping Policy applies to all orders placed with The Good Lord LLC ("The Good Lord," "we," "us") through thegoodlord.com. By placing an order, you agree to the terms below. This policy forms part of our Terms and Conditions.

1. Order Processing

Orders are processed within 1–2 business days of purchase. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 12:00 PM ET, on a weekend, or on a holiday begin processing the next business day.

During product launches, restocks, and promotional periods, processing may take longer. We will post notice on the site or email you if your order is affected.

Your order is accepted when it ships, not when you receive an order confirmation email. We may cancel or limit any order before shipment, including orders that appear to be placed by resellers or automated purchasing software.

2. Domestic Shipping (United States)

Standard shipping is free on all orders shipped within the United States, including Alaska, Hawaii, Puerto Rico, and U.S. territories. Standard delivery typically takes 3–7 business days after your order ships.

Expedited shipping options are available at checkout for an additional charge, calculated at the time of purchase. Expedited service affects transit time only — it does not shorten the 1–2 business day processing window. Orders placed with expedited shipping on a weekend or holiday will not ship until the next business day.

Delivery estimates are provided by the carrier and are not guaranteed. We are not responsible for carrier delays, weather events, or other disruptions outside our control, and we do not refund shipping charges for delays once a package is in the carrier's possession.

3. International Shipping

We ship worldwide. International shipping is charged at cost based on destination, weight, and service selected; rates are calculated and shown at checkout before you pay.

International delivery typically takes 7–21 business days after your order ships, depending on destination and customs processing. Some destinations take longer. We may decline to ship to certain countries where we cannot reliably deliver or where shipment is restricted by law.

Duties, Taxes, and Customs

You are the importer of record for your order. Any customs duties, import taxes, VAT, brokerage fees, or other charges assessed by the destination country are your responsibility and are not included in the prices or shipping charges you pay at checkout. These fees are collected by the carrier or your local customs authority, not by us.

We cannot predict these charges in advance and cannot mark shipments as gifts or declare a value other than the actual purchase price. If you refuse a shipment or fail to pay duties and the package is returned to us or destroyed, we will refund the product price only, less any return shipping and fees we incur. Original shipping charges are non-refundable.

You are responsible for ensuring the items you order may lawfully be imported into your country.

4. Shipping Addresses

Please review your shipping address carefully before completing checkout. We ship to the address exactly as entered. We cannot guarantee address changes after an order is placed — email sales@thegoodlord.com immediately and we will make the change if the order has not yet been packed.

If a package is returned to us because of an incorrect or incomplete address, or because it went unclaimed, we will contact you to arrange reshipment at your cost, or issue a refund for the product price less any shipping costs we incurred. We do not ship to freight forwarders and are not responsible for orders once they are delivered to one.

5. Tracking

You will receive a shipping confirmation email with a tracking number once your order leaves our facility. Tracking information may take up to 48 hours to update in the carrier's system. If your tracking has not moved after 7 business days, contact us at sales@thegoodlord.com.

6. Lost, Stolen, or Damaged Packages

Risk of loss passes to you when the carrier takes possession of your package.

If tracking shows your package was delivered but you did not receive it, first check with your household, neighbors, and building management, and confirm the address on your order. If you still cannot locate it, contact us within 7 days of the delivery date and we will open a claim with the carrier. We are not responsible for packages stolen after confirmed delivery, but we will work with you and the carrier in good faith.

If your order arrives damaged or the wrong item was sent, contact us within 7 days of delivery with photos of the item and packaging. We will cover return shipping and send a replacement or issue a refund. See our Return Policy for full details.

7. Split Shipments and Backorders

Orders containing multiple items may ship in separate packages at no additional cost to you. If an item is unexpectedly out of stock after you order, we will notify you and either ship the remaining items and refund the unavailable item, or hold the order at your direction.

8. Returns

Return shipping is the customer's responsibility except where an item is defective or incorrect. Original shipping charges are non-refundable. Full terms are in our Return Policy.

9. Contact

Questions about shipping or a specific order:

The Good Lord LLC Email: sales@thegoodlord.com

We aim to respond to all shipping inquiries within 1–2 business days.