Legal notice
Last updated: August 29, 2026
These Terms and Conditions ("Terms") govern your access to and use of thegoodlord.com (the "Site") and your purchase of any products from The Good Lord LLC, a Florida limited liability company ("The Good Lord," "we," "us," or "our"). Please read them carefully.
Section 17 contains a binding arbitration provision and a class action waiver that affect your legal rights. Please read it closely.
1. Agreement to These Terms
By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms and by our Privacy Policy, Return Policy, and Shipping Policy, each of which is incorporated here by reference. If you do not agree, do not use the Site or place an order.
2. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order. By ordering, you represent that you meet this requirement and that the payment method you use is lawfully yours. The Site is not directed to children under 16, and we do not knowingly collect their information.
3. Changes to These Terms
We may revise these Terms at any time. The "Last updated" date above reflects the most recent version. Changes take effect when posted, and they apply to orders placed after that date — the Terms in effect at the time you place an order govern that order. Your continued use of the Site after changes are posted constitutes acceptance of them.
4. Accounts
You may browse the Site without an account, but creating one lets you track orders and save information. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us at sales@thegoodlord.com if you believe your account has been accessed without authorization. We may suspend or terminate any account at our discretion, including for conduct that violates these Terms.
5. Products, Descriptions, and Availability
We work to describe and display our products accurately, but we do not warrant that product descriptions, colors, sizing, imagery, or other content on the Site are complete, current, or error-free. Colors may appear differently depending on your screen. Garment and headwear measurements are approximate and may vary between units.
All products are offered subject to availability. Quantities may be limited, and we reserve the right to limit quantities per customer, per household, or per order. We may discontinue any product or modify any product at any time without notice.
6. Pricing and Pricing Errors
All prices are listed in U.S. dollars unless stated otherwise and are exclusive of shipping charges, sales tax, and any customs duties or import taxes, which are calculated separately. Prices are subject to change without notice.
Despite our efforts, a product may occasionally be listed at an incorrect price or with incorrect information. We reserve the right to refuse or cancel any order placed at an incorrect price, whether or not the order has been confirmed and whether or not your payment method has been charged. If we cancel an order for this reason, we will notify you and issue a full refund of any amount charged. We are not obligated to honor a listed price that is plainly erroneous.
7. Orders and Order Acceptance
Your order is an offer to purchase. We accept your offer only when we ship the products to you — not when you receive an order confirmation email. An order confirmation acknowledges that we received your order; it does not constitute acceptance.
We may, in our sole discretion, refuse, limit, or cancel any order for any lawful reason, including suspected fraud, payment authorization failure, inability to verify billing or shipping information, pricing or description errors, product unavailability, or violation of Section 8. If we cancel an order after charging you, we will refund the amount charged.
8. Resellers and Automated Purchasing
Products offered on the Site are intended for personal use by end consumers. You may not purchase products for the purpose of resale, and we may cancel orders that we reasonably believe are placed for resale.
You may not use any bot, script, crawler, automated purchasing software, or other automated means to browse the Site, add products to a cart, or complete checkout. You may not place orders using multiple accounts, aliases, or addresses to circumvent quantity limits. We may cancel any order and terminate any account that we reasonably believe violates this section, and we may do so without prior notice.
9. Payment
We accept the payment methods shown at checkout. By submitting an order, you authorize us and our payment processors to charge your payment method for the total order amount, including shipping and applicable taxes. You represent that you are authorized to use the payment method provided.
We do not store full payment card numbers. Payment processing is handled by third-party processors subject to their own terms and privacy practices.
If a chargeback is filed against an order, we may suspend your account and decline future orders pending resolution.
10. Shipping and Delivery
Shipping timelines, rates, and terms are set out in our Shipping Policy. Risk of loss passes to you when the carrier takes possession of your package. Delivery estimates are provided by carriers and are not guaranteed.
For international orders, you are the importer of record and are responsible for all customs duties, import taxes, VAT, and brokerage fees assessed by the destination country. These are not included in the amounts you pay at checkout.
11. Returns and Refunds
Returns are governed by our Return Policy. In summary: items may be returned within 14 days of delivery for a refund to the original payment method, or within 30 days of delivery for store credit, provided the item is unworn, unwashed, and returned with original tags and packaging. Return authorization is required. Return shipping is the customer's responsibility and original shipping charges are non-refundable, except where an item is defective or incorrect. We do not process direct exchanges — return the item for credit and place a new order.
The Return Policy controls in the event of any conflict with this summary.
12. Promotions, Discounts, and Gift Cards
Promotional codes, discounts, and offers are subject to any additional terms stated at the time they are issued. Unless stated otherwise, they may not be combined, have no cash value, apply only to the products specified, and may be modified or withdrawn at any time. We may cancel orders that use a code obtained through error, fraud, or unauthorized distribution.
Gift cards, where offered, are not redeemable for cash except where required by law and do not expire except as permitted by law.
13. Intellectual Property
The Site and all of its contents — including text, graphics, logos, product designs, photographs, video, artwork, and software — are owned by The Good Lord LLC or its licensors and are protected by copyright, trademark, trade dress, and other intellectual property laws.
"THE GOOD LORD," our Old English wordmark, and our logos and product graphics are trademarks and trade dress of The Good Lord LLC. You may not use them, or any confusingly similar mark, in connection with any product or service, in any manner likely to cause confusion, or in any manner that disparages or discredits us, without our prior written permission.
You may view and print Site content for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Site content, and you may not scrape, data-mine, or extract content from the Site by automated means.
14. User Content and Tagged Content
If you post reviews, comments, photographs, video, or other material to the Site or to a public social media post that tags, mentions, or uses a hashtag associated with The Good Lord ("User Content"), you grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable, perpetual license to use, reproduce, modify, adapt, publish, and display that User Content in connection with our business, including in marketing and advertising, in any media now known or later developed, without further notice, attribution, or compensation to you.
You represent that you own or have the necessary rights to the User Content, that it does not infringe anyone's rights, that any identifiable person shown in it has consented to this use, and that it is not unlawful, defamatory, obscene, hateful, or otherwise objectionable.
We may remove or refuse to display any User Content at our discretion. We do not endorse and are not responsible for User Content.
15. Prohibited Conduct
You agree not to:
- use the Site for any unlawful purpose or in violation of these Terms;
- interfere with, disrupt, or attempt to gain unauthorized access to the Site, our servers, or any related systems;
- introduce viruses, malware, or other harmful code;
- impersonate any person or misrepresent your affiliation with any person or entity;
- harvest or collect information about other users;
- circumvent, disable, or interfere with security features or access controls; or
- use the Site in any way that could damage, disable, overburden, or impair it.
16. Disclaimers, Limitation of Liability, and Indemnification
Disclaimer of warranties. The Site and all products are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free, or that defects will be corrected. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
Limitation of liability. To the fullest extent permitted by law, The Good Lord LLC and its members, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of or relating to the Site, these Terms, or any product, whether based in contract, tort, strict liability, or any other theory, even if we have been advised of the possibility of such damages.
In no event will our total aggregate liability arising out of or relating to any product or order exceed the amount you actually paid for that product. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so this limitation may not apply to you in full.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Indemnification. You agree to indemnify, defend, and hold harmless The Good Lord LLC and its members, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or connected with your violation of these Terms, your misuse of the Site, your User Content, or your violation of any law or the rights of a third party.
17. Dispute Resolution — Binding Arbitration and Class Action Waiver
Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial.
Informal resolution first. Before starting an arbitration, you agree to contact us at legal@thegoodlord.com and describe the dispute and the relief you seek, and to give us 30 days to resolve it informally. We agree to do the same before initiating arbitration against you. Most concerns can be resolved this way.
Agreement to arbitrate. If the dispute is not resolved informally, you and The Good Lord LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any product or order — whether based in contract, tort, statute, fraud, or any other theory — will be resolved by binding individual arbitration rather than in court, except as stated below.
Arbitration rules and forum. The arbitration will be administered by a nationally recognized arbitration provider under its consumer arbitration rules in effect at the time the arbitration is commenced. These arbitrations will be done with the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be seated in the State of Florida, and the arbitrator's award may be entered as a judgment in any court of competent jurisdiction. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, or enforceability of this arbitration agreement, except as to the class action waiver below.
Class action waiver. You and The Good Lord LLC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If this class action waiver is found unenforceable as to a particular claim or request for relief, that claim or request must be severed and brought in court, and the remainder of this Section 17 continues to apply.
Exceptions. Either party may bring an individual claim in small claims court if it qualifies. Either party may also seek injunctive or other equitable relief in court to protect its intellectual property rights.
Opt-out. You may opt out of this arbitration agreement by sending written notice to legal@thegoodlord.com within 30 days of first accepting these Terms, stating your name, the email address on your account, and that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.
Survival. This Section 17 survives termination of these Terms and closure of your account.
18. Governing Law and Venue
These Terms and any dispute arising out of them are governed by the laws of the State of Florida, without regard to its conflict of laws principles, and, where applicable, by the Federal Arbitration Act. Subject to Section 17, you and The Good Lord LLC consent to the exclusive jurisdiction and venue of the state and federal courts located in Florida.
If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
19. General Provisions
Severability. If any provision of these Terms is held unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions remain in full force.
No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, labor disputes, supply chain disruption, carrier failures, and acts of government.
Entire agreement. These Terms, together with the Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and The Good Lord LLC regarding the Site and your orders, and supersede any prior agreements on that subject.
Headings. Section headings are for convenience only and do not affect interpretation.
20. Contact Us
Questions about these Terms:
The Good Lord LLC