Return Policy

Last updated: August 27, 2026

We want you in the piece. If something isn't right, here's how returns work at The Good Lord.

1. Return Windows

  • Refund to original payment method — 14 days. Request a return within 14 days of the delivery date.
  • Store credit — 30 days. Request a return within 30 days of the delivery date and we'll issue store credit instead of a refund.

Both windows require the same item condition described below. Requests made after 30 days from delivery cannot be accepted.

2. Item Condition

To be accepted, items must be:

  • Unworn and unwashed
  • Free of odors, stains, makeup, pet hair, and alterations
  • Returned with all original tags still attached
  • Returned in their original packaging

We inspect every return. Items that arrive worn, washed, altered, damaged, or missing tags will be declined and returned to you at your expense.

3. Non-Returnable Items

  • Items marked "Final Sale" at the time of purchase
  • Gift cards
  • Items returned outside the applicable window
  • Items that do not meet the condition requirements above

4. How to Start a Return

  1. Email sales@thegoodlord.com with the subject "Return Request."
  2. Include your order number, the item(s) you're returning, and whether you want a refund (14 days) or store credit (30 days).
  3. We'll reply with a Return Authorization and the return address.

Ship the item back within 7 days of receiving your Return Authorization. Returns sent without authorization may not be processed.

5. Return Shipping

Customers are responsible for return shipping costs. We recommend a trackable, insured method — we can't issue a refund or credit for a package we never receive, and risk of loss in transit stays with you until the item reaches us.

Original shipping charges are non-refundable, except where the return is due to our error or a defect.

6. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, email sales@thegoodlord.com within 7 days of delivery with your order number and clear photos of the item and packaging. We'll cover return shipping and send a replacement or issue a full refund, including original shipping.

7. Exchanges

We do not process direct exchanges. To get a different item, return the original for store credit or a refund within the applicable window and place a new order. Because our drops are limited, we can't guarantee an item will still be available.

8. Refund Processing

Once your return arrives and passes inspection, we'll process it within 5 business days and email you a confirmation. Refunds are issued to the original payment method; depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear. Store credit is issued immediately upon approval and does not expire.

9. International Returns

International customers are responsible for return shipping, plus any duties, taxes, and customs fees. Original duties and taxes paid at checkout are not refundable by us — you may be able to reclaim them directly from your local customs authority. Mark return parcels clearly as "RETURNED GOODS" to avoid new import charges; parcels refused at customs or returned with charges due may be declined.

10. Lost or Stolen Packages

If tracking shows your order as delivered but you can't locate it, contact your carrier first to open a claim, then email us. We'll help where we can, but we are not responsible for packages confirmed delivered to the address you provided.

11. Questions

The Good Lord LLC
Returns and support: sales@thegoodlord.com
Legal notices: legal@thegoodlord.com